Privacy Policy

Your Right to Erasure & Data Deletion Process

1. Deletion Rights

a. You have the right to request deletion of personal data we have collected about you, including but not limited to:

    i. Account and profile information (e.g., username, email, user ID)

    ii. Payment and transaction records (retained only where legally required)

    iii. User-submitted content (e.g., messages, uploaded files, photos/videos)

    iv. Device and usage data (e.g., advertising IDs, interaction logs, crash reports)

    v. Cookies and tracking identifiers stored on your device or our systems

2. Deletion Process

a. Submit requests to: aichatwebteam@outlook.com with subject "Data Deletion Request"; or submit requests via the "Contact Us" form on our website.

b. Required information:

    i. Account email/username

    ii. Verification details (we may require identity confirmation)

    iii. Specific deletion preferences (full account or selective data)

3. Processing Timeline

a. Verification: We will acknowledge your request within 3 business days and may require additional authentication

b. Execution: Complete deletion occurs within 10 business days after verification

4. Data Retention Exceptions

a. We may retain certain information when required for: Legal compliance (transaction records, fraud prevention)

b. Security investigations

c. Anonymous analytics (where data cannot be re-identified)

5. Post-Deletion Effects

a. Deleted accounts cannot be recovered or reactivated

b. Some derivative data (e.g., aggregated statistics) may persist without personal identifiers

c. Service access will terminate immediately upon deletion initiation

1. Overview

SEVEN SEAS LINK PTE. LTD. ("we", "our", or "us") is committed to respect your privacy and to comply with applicable data protection and privacy laws.

This Policy explains our practices regarding the collection, use, disclosure, and protection of information that is collected through our experiences, partnerships and consulting services (the "Service"), as well as your choices regarding the collection and use of information.

Our Privacy policy applies to all users, and others ("Users") who access our website (the "Website"). For the purposes of the GDPR, we are the data controller, unless otherwise stated.

Please read the following privacy policy, for information regarding the ways your personal information may be processed, carefully. When you use the Website you acknowledge that you have read, understood, and agree to be bound by these terms.

User service: We categorize users of the Website as follows: User and Client for privacy purposes. User is a person to whom we provide our Website on a free basis.

Client is our user, individual, to whom we provide our Website on a paid basis. You own and control the personal data we collect about you. You can choose not to provide certain information or disable and prevent us from collecting, storing, and processing it. Please be aware you will not be able to take advantage of some of the Services/Website's features in this case.

Please read our Terms of Service and Community Guidelines carefully, from the moment the user agrees, we are the controller of the personal data of users and customers.

This means we determine the amount, purpose, and means of personal data processing when you use the Website.

2. Data we collect

We may access or collect the following information in order to provide you with a better user experience and better services and to improve our products.

2.1 Information that you voluntarily provide to us

We may collect, store and process some information about you when you use the form available within the "Contact us" section on the Website (hereinafter, "Contact us" form). In particular, if you decide to make a request via the "Contact us" form, the following categories of information are voluntarily provided by you:

• Account information: the information associated with your account, including your account name, user ID, account ID, email address;

• Payment information: information related to purchases or transactions conducted with the users, including transaction history and subscription status;

• Uploaded information: the text of your message, pictures, videos and/or any files that you optionally choose to attach to your request;

• Face recognition: For certain theme template editing and short video production services, we will collect the avatar photos you upload or take. We can only access your camera and album after you confirm your permission;

• Other information you provide (Other user-generated content such as user profiles, notes, or open replies).

2.2 Information automatically collected

We automatically collect certain information when you visit, use or navigate the Website. We will also access the following information to provide you with an enhanced user experience and better services, as well as to improve our products. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information:

• Advertising ID: Collect the device advertising identifier ID for personalized advertising content;

• Website Interaction: We collect information about how users interact with the Website, such as the number of visits to a page or the sections clicked;

• Device ID or other ID: Collect identifiers associated with a particular device or browser, such as IMEI identifiers, MAC addresses, Widevine device ids or Firebase installation ids;

• Log data: Our servers automatically record information generated when you connect to the Services ("Log Data"). The log data is does not include any identifiable information. We also collect crash log data for the Website, such as the number of crashes of the Website, stack tracks, or other information directly related to crashes. This data can help us improve the quality of our services and provide you with a better experience.

• Cookies and similar technologies: When you use our Services, certain information may be stored locally on your mobile device using “cookies” or similar technologies (such as Google Analytics and web beacons).

We use cookies and similar technologies primarily to achieve the following functions and services: ensuring the safe and efficient operation of our products and services. We may set cookies or anonymous identifiers for authentication and security purposes, allowing us to confirm that your login to the Services are secure and that you are not subject to theft, fraud, or illegal activity. These technologies also help us improve the efficiency of our services, including enhancing login speed and responsiveness, as well as providing you with a smoother access experience. By using such technologies, we can help you avoid repeating steps such as re-entering personal information or logging in frequently.

Cookie List

How to turn off cookies: You can enable or disable cookies through your web browser’s built-in functionality. Cookie settings can be managed at the individual browser level. However, restricting cookies may affect the functionality of the website and your personalized experience. We respect your privacy, and if you prefer to opt out of using and storing specific cookies from our website on your device, please go to your web browser’s security settings to block cookies from our website and external service providers, or to receive alerts when cookies are sent to your device.

2.3 Information other users provide about you

We also receive and analyze content, communications, and information that others provide when they use our Services. This may include information about you, such as when someone invites you to use our website and provides us with your phone number, name, or other details for that purpose. We require that these users have the legal rights to collect, use, and share your data before they provide us with any information.

2.4 When you login via Google or Apple, we receive and process:

Please note: When logging in via Google or Apple, you are using the authentication service provided by Firebase Authentication.

3. How do we use your data

To provide you with a better user experience, we may use your information for the following purposes:

3.1 General Use of Information

The information we collect is used to:

• To meet the purpose of your information provision;

• Carry out the activities described to you at the time your information was collected or as set forth in the California Consumer Privacy Act (“CCPA”);

• To provide you with the requested information, products or services;

• Execute internal and external marketing, including providing targeted advertisements and information;

• Fulfillment of obligations and enforcement of contractual rights;

• To improve the Services, for example through testing, research, analysis and development;

• Respond to requests from law enforcement agencies and government organizations as required by law, court orders, or government regulations;

• Evaluate or effect a merger, divestiture, reorganization, reorganization, dissolution, sale or other transfer of some or all of our assets, whether on an ongoing basis or as part of a discrete transaction in which the information collected is the transfer of assets;

• Use information for security purposes; we may use information for account and network security purposes, including protecting our services for the benefit of all users, and pre-screening or scanning uploaded content for potentially illegal content. We may use your information for identity verification, monitoring account and transaction risks, detection and security prevention, fraud monitoring, file backup, customer security services, etc;

• We store and maintain your information to fulfill our legal obligations; for example, in an emergency, we may record, review, analyze and dispose of your information in accordance with applicable laws;

• Without prior notice to you, other categories of information will not be used for substantially different purposes.

3.2 Use the information as appropriate

Information voluntarily provided to us or lawfully obtained by us is our property and we may use it for any lawful purpose, including selling, renting or transferring the information to publishers, advertisers and data aggregators for marketing purposes.

3.3 Targeted Advertising and Information

We may use personal information to more effectively target advertisements and other information. While individuals are online, we may use technical information to associate individuals with their personal information and to attempt to display information and advertisements for products and services that you may respond to. We may use data collected from responses to one type of advertisement or information to target advertisements or other information across different venues.

3.4 To improve, test and monitor the effectiveness of our Website

We use the information that is processed automatically to better understand user behavior and trends, detect potential outages and technical issues, to operate, protect, improve, and optimize our Website.

3.5 To generate pictures and answer questions

Users can upload their own pictures and generate pictures of the style they want. Users can also upload files or documents, and ask questions about files or documents. In order to protect your rights and security, the generated pictures and the files or documents will be automatically deleted after being stored for 7 days.

3.6 To make our service available

We use functional information and information that is processed automatically to provide you with all requested services.

3.7 To communicate with you

We use the contact information we have to communicate with you through newsletters, i.e. to send you marketing notifications, receive your feedback about our Website experience, and let you know about our policies and terms. We also use your information to respond to you when you contact us.

3.8 To prevent fraud and spam, to enforce the law

We really want our Website to be free of spam and fraudulent content so that you feel safe and free. We may use your information to prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities, protect our trademarks and enforce our Terms of Use.

If any new purposes for processing your personal data arise we will let you know we start to process information on that other purpose by introducing the corresponding changes to this Privacy policy.

4. How do we share or disclose your information?

We will not rent or sell your personal data to third parties, but we may share information you obtain through tools such as cookies, log files and device identifiers with third-party organizations that provide automatic data processing technology for this website. We do not control or influence these third parties' tracking technologies or how they are used.

Please note that while we only work with third parties to ensure that we take the necessary technical and organizational measures to protect your data, we cannot guarantee the security of any information directly transmitted from the website to such third parties. We will not be liable for any accidental loss or unauthorized access to your data due to the fault of third parties.

We only share personally identifiable information with third parties when you allow it to be shared, or as necessary to complete operations within the software or services, or as required by law. Here are some situations where this might happen:

4.1 To help improve or promote our services

We may share information and aggregate data we collect on usage and user behavior with third parties, to help improve or promote the Services/Website, but we do it in such a way that no individual user can be identified or linked to any specific action or information.

Our Services/Website allow third-party companies to collect certain information information from users. These companies may utilize cookies, pixels or other technologies to collect and use non-personally identifiable information (e.g., hashed data, click streaming information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other website in order to provide advertisements about goods and services likely to be of greater interest to you. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit the websites of the Digital Advertising Alliance at www.aboutads.info and Networking Advertising Initiative at www.networkadvertising.org/choices . Even so, you always have the option to uninstall the software if you no longer want to be our users.

4.2 To provide you with services

We may provide information to service providers who help us operate the Services/Website. For example, we may use third parties to help host our site, send e-mail or SMS related to the operation of the Services/Website, removing repetitive information from our user lists, to any process payments or to provide search results. These service providers can technically access your personal information for use for a limited time but when this occurs, it is reasonable to apply the contractual and technical protections of limiting the use of this information to help us provide the the Services/Website.

4.3 To offer services in association with other companies

We may provide services in conjunction with other companies. If you opt in for these services, we may share your information to facilitate this service. However, we will identify the partners and display the privacy policy before you use such services.

We generally retain your personal information for as long as is necessary for performing the functional service of the Website and to comply with our legal obligations. If you no longer want us to use your information that we physically access and store, you can request that we erase your personal information and close your account.

However, some data may still be stored for a certain time period (but no longer than the storage purpose requires) if information is necessary to comply with legal obligation (taxation, accounting, audit) or in order to maintain safety and data backup settings, prevent fraud or other malicious acts.

We may contain links to third party sites/services. You also may visit the Website following a link from a third party site. We are not responsible for the privacy practices of these third-party sites or services linked, including for the information or content contained within them (unless we are the providers of those sites and/or services).

We may disclose your personal information if it is needed for objective reasons, due to the public interest or in other unforeseen circumstances:

• As required by law;

• When we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;

• If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information;

• In some cases, we may share your information with our affiliates, subsidiaries, contractors, business partners or other third parties who perform services on our behalf.

4.4 Legal proceedings

We may disclose your personal information in accordance with your wishes or in response to subpoenas, court orders and other legal process required by law in the following circumstances:

• Your prior permission;

• In accordance with applicable laws, legal procedures, and litigation claims within and outside your country of residence;

• At the request of public and government agencies;

• To protect our legitimate rights and interests.

4.5 Users with whom you share information

We have no control over the behavior of other users with whom you share information. We cannot and do not control the information you share with other users using the service or website (including through forums) or how such information is used or shared by other users. We are not responsible for third parties circumventing our security measures.

4.6 Analytics information

Information we collect automatically through the use of technology. When you visit our website, use our Website, read our emails or otherwise engage with us, we and our business partners may automatically collect certain information about your computer or device through a variety of tracking technologies, including crash logs, diagnostic information, cookies, web beacons, log files, embedded scripts, location-identifying technologies, or other tracking/recording tools (collectively, “tracking technologies”). We use these tracking technologies to maintain a perfect quality of our Services and provide you with efficient support.

We use third-party automatic data processing technologies (such as Firebase or GA4) to analyze certain information sent by your device or our Website. Automatic data processing technologies (advertising or analytics tools) provide us with the data described below. We do not control, supervise or respond for how the third parties process your personal data, that might be processed by their own means (not through our Website). Any information request regarding the disclosure of your personal information to us should be directed to such third parties.

Firebase Privacy Policy:

https://firebase.google.com/support/privacy

Google Analytics Privacy Policy:

https://www.google.com/policies/privacy/

https://support.google.com/analytics/answer/11593727?hl=en&ref_topic=1008008&sjid=18188763376294449998-NC

PayPal Privacy Policy:

PayPal Privacy Statement

5. Storage of your personal information

We store personal information on servers with security measures designed to prevent loss, misuse and alteration of the information under our control. We also maintain physical and procedural safeguards designed to protect personal information. Notwithstanding these measures, we cannot guarantee that its security measures will prevent unlawful access, theft or alteration of personal information.

The length of time we retain personal information is for the purpose of providing our services or achieving the original or directly related purpose of collecting such information, or for other commercial purposes, such as complying with our legal obligations, resolving disputes, and enforcing our agreements The law requires us to retain certain types of information (such as time limits) for a period of time. "If your personal information is no longer needed for legal or commercial purposes for processing it, we typically destroy or anonymize it."

If there is a retention of personal data information, the following principles will be followed.

• Personal data shall be processed and stored as required for the purpose for which it was collected.

so:

Personal data collected for the purpose of fulfilling our contract with you will be retained until such contact has been fully fulfilled.

Personal data collected for the realization of the legitimate interests of the company shall be retained for the period necessary to achieve the purpose. Users can find specific information on the legitimate interests pursued by the Company in the relevant sections of this document or by contacting the Company.

• As long as the user consents to such processing, the company may be permitted to retain personal data for a longer period of time as long as such consent is not withdrawn. In addition, companies may be obliged to retain personal data for longer periods of time when required to comply with legal obligations or as ordered by authorities.

• Once the retention period has expired, the personal data will be deleted. Therefore, the rights of access, deletion, rectification and data portability cannot be enforced after the expiration of the retention period.

6. Children's policy

Our Website is not intended for use by children. Accordingly, we do not knowingly or intentionally collect or solicit any personal information from children. Individuals who are considered “children” under applicable data protection laws are prohibited from directly providing any personal information to the Website. Please note that the definition of "child" may vary by region. Our Website adheres to the relevant child protection regulations in each user's location. If parents or guardians notice that their children provided us with information without their consent, they should contact us immediately and we will take reasonable steps to ensure that such information is removed from our files.

7. Security

The security of your personal information is highly important. We will try our best to make sure the data is protected from any fraud. For this reason, we have a secure environment to collect, store and track the information using latest technologies.

Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We do our best to protect your personal data, nevertheless, we cannot guarantee its absolute security. In the event that your personal information is compromised as a breach of security, we will promptly notify you in compliance with applicable law.

8. Third-Party

We use various third-party services to help provide our services, such as hosting services, including analytics services, such as Google Analytics and Google Firebase.

• Advertiser Cookies and Web Beacons. Publishers who advertise on the Internet may use their own cookies, web beacons and other technologies to collect information about you. We do not control publishers' use of such technologies. We may place cookies on your computer or device from publishers or advertisers with whom we contract. This Privacy Policy does not apply to the practices of publishers or other companies that we do not own or control, nor does it apply to people we do not employ or manage.

• Links. Publisher's website may contain hypertext links to third-party websites. We are not responsible for the privacy practices or content of such other sites.

• Non-publisher affiliates. We may disclose or transfer personal information to entities wholly owned or controlled by us in our sole discretion.

We are not responsible for the practices employed by websites or services linked to or from the Service, nor the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party's own rules and policies. Please read over those rules and policies before proceeding.

Advertising networks and their partners:

Firebase Privacy Policy:

https://firebase.google.com/support/privacy

Google Analytics Privacy Policy:

https://www.google.com/policies/privacy/

https://support.google.com/analytics/answer/11593727?hl=en&ref_topic=1008008&sjid=18188763376294449998-NC

PayPal Privacy Policy:

PayPal Privacy Statement

Facebook Privacy Policy:

https://www.facebook.com/privacy/policy

9. EU privacy rights

If you are a EU resident, you have the following rights under GDPR:

• Right to access: You can request an explanation of the processing of your personal data;

• Right to rectification: You can change the information if it is inaccurate or incomplete;

• Right to erasure: You can send us a request to delete your personal data from our systems;

• Right to data portability: You can request all the data that you provided to us, as well as request to transfer data to another controller;

• Right to object: You can object to the processing of your data;

• Right to restriction: You may partially or wholly prohibit us from processing your personal data;

• Right to withdraw consent: You can withdraw your consent at any time;

• Right to lodge a complaint: If your request was not satisfied, you can file a complaint to the regulatory body.

To exercise your rights, write us an email to aichatwebteam@outlook.com.

10. Information for residents of California: your California privacy rights

If you are a California resident, the California Consumer Privacy Act ("CCPA") may provide you with rights that are in addition to those set forth elsewhere in this Privacy Policy regarding our use of your personal information. The CCPA Notice applies to "Consumers" as defined by the law. This section describes your CCPA rights as a California Consumer and explains how to exercise those rights.

10.1 Access to Information and Data Portability Rights

You have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is twelve months prior to the request date:

• The categories of personal information we have collected about you;

• The categories of sources from which we collected your personal information;

• The business or commercial purposes for our collecting or selling your personal information;

• The categories of third parties to whom we have shared your personal information;

• The specific pieces of personal information we have collected about you;

• A list of the categories of personal information disclosed for a business purpose in the prior 12 months, or that no disclosure occurred;

• A list of the categories of personal information sold about you in the prior 12 months, or that no sale occurred. If we sold your personal information, we will explain: the categories of your personal information we have sold; the categories of third parties to which we sold personal information, by categories of personal information sold for each third party.

You have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your personal information that we have collected in the period that is 12 months prior to the request date and are maintaining.

10.2 Data Deletion Rights

Except to the extent we have a basis for retention under CCPA, you may request that we delete your personal information that we have collected directly from you and are maintaining. Note also that we are not required to delete your personal information that we did not collect directly from you.

10.3 Exercising Your Rights

To make a request for access, portability or deletion according to your rights under CCPA, mail your request to aichatwebteam@outlook.com

10.4 The Verifiable Consumer Request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Some personal information we maintain about Consumers is not sufficiently associated with enough personal information about the Consumer for us to be able to verify that it is a particular Consumer's personal information (e.g., clickstream data tied only to a pseudonymous browser ID). As required by the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response.

We will make commercially reasonable efforts to identify Consumer personal information that we collect, process, store, disclose, and otherwise use and to respond to your California Consumer privacy rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request, if your request is excessive, repetitive, unfounded, or overly burdensome.

We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of good or service, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale and retention and use of your personal information as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. We may add or change incentive programs and/or their terms by posting notice on the program descriptions and terms linked to above so check them regularly.

11. International transfer of personal information

The processing of your information, including personal data, may take place at the Company's operational offices and any other location where the parties involved in the processing are situated. Consequently, this information may be transferred to and stored on computers located outside of your state, province, country, or other government jurisdiction where data protection laws may differ from those in your jurisdiction. We will undertake all necessary measures to ensure the secure processing of your data in accordance with this Privacy Policy. By agreeing to this Privacy Policy and submitting such information, you provide consent for such transfer.

12. Privacy notice update

This Policy may be updated periodically to reflect changes in legal, regulatory, operational requirements or our practices. We kindly recommend that you review this Policy regularly for any updates. Should any changes be unacceptable to you, we respectfully advise you to discontinue using our services. Where required by applicable law, we will provide notice of any significant updates to this Policy.

13. How to contact us

If you have any questions about our Privacy policy, please feel free to contact us:

Company: SEVEN SEAS LINK PTE. LTD.

Address: 6 RAFFLES QUAY #14-06 SINGAPORE(048580)

Email: aichatwebteam@outlook.com

Updated on July 11, 2025